1. The agreement

These terms are a contract between you and Proxy Portal. They cover proxyportal.io, the merchant panel, merchants' stores hosted on our platform, our API and our proxies (together, the “Service”). By creating an account, buying or using the Service you accept these terms and our Privacy Policy. If you do not accept them, do not use the Service.

You must be at least 18 and able to enter a binding contract. If you use the Service for a company, you accept these terms for that company.

2. Accounts

• Give us accurate details and keep your email address up to date.
• Keep your password, proxy credentials and API keys secret. You are responsible for everything done with them.
• Tell us straight away at [email protected] if you think your account has been misused.
• One person or company may not open accounts to get around a suspension, limit or promotion.

3. The Service

We provide mobile (4G/5G) and ISP proxies in the countries shown on our site. Mobile traffic is billed per GB; ISP proxies are billed per IP for a set period. Speeds, IP addresses, carriers and locations depend on upstream networks and change over time. We aim for high availability but do not promise that the Service will be uninterrupted or error-free, or that a given IP will stay available or unblocked by a particular website.

We may change, add or remove features, locations and prices. Price changes do not affect GB or IPs you have already bought.

4. Payments, balances and refunds

• You buy by topping up a USD balance (in crypto through our payment gateway, or through your merchant) and spending it on GB or ISP IPs. Prices are in US dollars.
• A top-up is credited once the payment gateway confirms it. Send the exact amount on the network shown; payments sent on the wrong network or to an expired order may be lost and we cannot always recover them.
• Balances are not money held on deposit, do not earn interest, and cannot be transferred between accounts or exchanged back to crypto, except where we decide otherwise or the law requires it.
• Traffic used, and ISP IPs once delivered, are not refundable. If an ISP order cannot be delivered we return its price to your balance automatically. Other refund requests are handled case by case; write to support within 7 days.
• You are responsible for any taxes that apply to your purchases.
• Chargebacks, payment reversals or fraud lead to immediate suspension.

5. Acceptable use

You may use the proxies for lawful purposes such as ad verification, price monitoring, market research, testing, SEO and social media management. You must not use the Service to:

• break any law, or help anyone else to;
• send spam, run phishing, or distribute malware;
• attack, scan or overload any system (DDoS, brute-forcing, credential stuffing, exploiting vulnerabilities) or get into accounts or systems you are not allowed into;
• commit fraud, including payment, click, ad or account-creation fraud;
• access, share or sell child sexual abuse material, or content that promotes terrorism or violence;
• infringe copyright or other rights, or harass, stalk or threaten anyone;
• resell or share proxies outside the merchant program, or try to bypass metering, limits or our network's security.

We may monitor traffic volume and patterns (not content) to enforce these rules. If we believe you are breaking them we may block traffic, suspend or close your account without refund, and report you to the authorities.

6. Merchants

If you run a store on our platform you also agree that:

• You sell under your own brand and you, not Proxy Portal, are the seller to your customers. You set your prices and handle your customers' questions, and you need your own terms and privacy policy for your store.
• You must not make claims about the Service that are false or that we cannot meet, and you must make your customers follow the acceptable use rules above. You are responsible for your customers' use of the proxies you sell.
• Wholesale traffic is paid for from your merchant wallet. Earnings from customers' purchases are credited as commission and paid out on request above the minimum shown in your panel, to the details you give. We may hold payouts while we investigate fraud, chargebacks or abuse.
• You must have the right to the brand, domain, text and images you use on your store.

7. Our content and yours

The platform, its software, store layouts and our brand belong to Proxy Portal. We give you a limited, non-transferable right to use them while your account is open. You keep the rights to content you upload (logos, store pages, blog posts) and give us permission to host and display it to run your store.

8. Suspension and termination

You can stop using the Service and ask us to close your account at any time. We may suspend or close an account that breaks these terms, puts the network or other users at risk, or that we are required to close by law. If we close your account without a breach on your part, we will refund any unused balance. Sections that by their nature should continue (payments owed, acceptable use, liability, disputes) survive termination.

9. Disclaimers and liability

The Service is provided “as is” and “as available”. As far as the law allows, we give no warranties that it is fit for a particular purpose, and we are not liable for indirect or consequential losses, lost profits, lost data, or for websites that block or limit proxy traffic.

Our total liability for any claim is limited to the amount you paid us in the 3 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

You will compensate us for claims, losses and costs caused by your breach of these terms or by unlawful use of the Service through your account.

10. Changes, disputes and contact

We may update these terms. We change the date at the top when we do and email account holders about significant changes; continuing to use the Service after a change means you accept it.

If you have a problem, contact us first at [email protected] and we will try to resolve it within 30 days. If a part of these terms is found unenforceable, the rest still applies. Not enforcing a right is not a waiver of it.